Last updated 13 September 2026 · Percy Real Estate Ltd (trading as Percy Estates), company no. 15525233, 25 Cabot Square, Canary Wharf, London E14 4QZ.

We aim to give every client a clear, honest and responsive service. If something has gone wrong, please tell us so we can put it right.

Step 1, Tell your consultant

Most issues are resolved quickly by the person handling your enquiry. Contact Sindya at [email protected] or 020 4576 4947.

Step 2, Formal complaint

If you are not satisfied, write to "Complaints", Percy Real Estate Ltd (trading as Percy Estates), 25 Cabot Square, Canary Wharf, London E14 4QZ, or email [email protected] with "Formal complaint" in the subject line. Please include your name, the property or enquiry concerned, what happened and what you would like us to do.

• We will acknowledge your complaint in writing within 3 working days.
• A director not involved in the matter will investigate and send you a written outcome within 15 working days. If we need longer we will tell you why and when to expect a response.

Step 3, Independent redress

If you remain dissatisfied after our final response, or eight weeks have passed since you first complained, you may refer the matter to the independent redress scheme of which Percy Estates is a member. Details of the scheme and how to refer a complaint will be included in our final response letter, and are available on request.

Complaints about the developer

Concerns about construction progress, specification or the sales and purchase agreement should be raised with the developer under the terms of that agreement. We will help you do so and can also direct you to the Dubai Land Department's Real Estate Regulatory Agency (RERA) if needed.